Hair should be clean, detangled and dry before the appointment as curls are distorted when the hair is wet. An extra charge may be incurred for detangling and rescheduling in other cases.

If there are any hair extensions, cornrows or plaits, please remove them prior to the appointment. Alternatively you can book for an extension removal prior to your desired services.

We endeavour to have your hair done within the stipulated time frame, however, with curly hair there are variables beyond our control that could extend your time in the salon.

1. Seeing that curly hair is the new phenomenon for most of us, some of our patrons require TLC and our team endeavours to ensure all patrons have their questions answered and are set to win on their curly journey.

2. With varying hair textures come varying time allocations for drying too.

3. As some of our curl specialists are developing their growing skills, more time may be needed to perfect your style.

For this, we ask that you are patient with us. If time is of the essence, we recommend booking in with our more experienced specialists.

Regardless of the feedback, we welcome your highlights (pun intended) on how well we have executed anything as well as growlights on what areas we can develop and how so we can work at being the curl salon you envision.

If your curls appear looser than usual after a service, the product may be too heavy for your curls. Please don’t be upset, your hair can be washed again and styled using a lighter product and voila just like that your curls are bouncy again. Please note, no one head of hair is the same and there are definitely options

You can ALWAYS speak up. This is a revolution. We can partner well together with communication. If you are not understanding anything, in pain, uncomfortable about anything, please speak up.