RETURNS AND CANCELLATION POLICY
100% Satisfaction Guarantee
We believe so much in our product, so much so that, if you are experiencing challenges with your products, you can get in touch contact@rumbie.co with the subject “HELP”.
Let us know the challenge in the email and our team will help you until you are 100% satisfied with your purchase because with our 10000+ clients loving our products, we know we have done this well, and even in that, sometimes we need a little tweak. We are committed to lifelong learning. So our Service Team is here for you.
Returns
UP TO 90 DAY RETURNS
In the event you need to return products we have a 90 day return policy.
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for up to 48 hours for sanitisation before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible
Can I return something I’ve purchased?
We have a 100% Satisfaction Guarantee see above. Our service team is here to help. In the event that the product was not the right fit for you, we can offer you a store credit, exchange, or refund on an item you’ve purchased from us – simply contact us within 90 days of your order date.
If you are returning items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your transaction.
Change of Heart
If you’ve had a change of heart about a product you have ordered, we’ll need to receive it unopened and unused, in its original packaging.
Faulty Item
If the product you have received is faulty, please contact us with a detailed description of the product fault, and attach a photo.
Allergy Return
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction, discontinue use of the product immediately and contact us. Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don’t dispose of the item until we’ve had a chance to chat with you. This may affect your eligibility for a return transaction!
Here’s how it works
1. Contact our Service Team
To request a return, please send us an email using the template below. Please ensure this email is sent and responded to before sending your item back to us – it makes the process a lot easier.
2. Our team will respond
Our Service Team will contact you via email with instructions on how to process the return
3. Return
Pack up your item carefully, so it reaches us safely . We will not be able to process returns on damaged products. Follow the instructions emailed to you regarding shipping returns
4. Finalise
Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional, remote areas and international countries.
We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We’ll be in touch as soon as your return is complete.
RETURNS FORM
- Please fill out this form with your Order Number, Name, details of your items, and reason for returning.
- This form will be then be emailed to you.
- Print and include this form and your items in the parcel.
- Send your parcel to Rumbie & Co. 1/130-140 Cleveland St., Chippendale NSW 2008
If you are returning multiple items from different orders, you must complete this form for each order.
CANCELLATIONS
A non-refundable fully redeemable deposit is required to secure your salon booking and confirm your reservation.
Your appointment is very important to us and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hour notice for cancellations.
No shows and last minute cancellations affect our business and our clients due to high demand of customers wanting to book an appointment at Rumbie & Co.
Cancellations 48hrs before your appointment will allow for use of your deposit towards any Rumbie & Co. purchase of products or vouchers.
Cancellations under 48hrs of the appointment will result in the loss of deposit, and a rescheduling of your appointment as soon as the schedule permits.
Cancellations and No shows after confirmation, within 24hrs of appointment will be charged full price of appointment, as we may not be able to fill that appointment after holding the slot for your service.
Failure of payment, will result in no further bookings until outstanding payments are received.
